IT Service Delivery Manager - Center Delivery in Addison, TX at Solis

Date Posted: 7/10/2019

Job Snapshot

Job Description

At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. 

As the nation’s leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization. If you would like to join a dynamic team dedicated to best-in-class quality and service excellence, we would like to speak to you.

The Service Delivery Manager for Center Delivery (SDM – Center Delivery) manages the new center delivery schedule and ensures effective task elaboration, communication, and execution by either third party vendors and/or internal IT resources.  The goal of this role is to enable the delivery of a high-quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs of a new center buildout.  The foundation of this position is emphasizing and following processes to provide consistently high levels of schedule and cost adherence.  This role requires managing and coordinating the appropriate resources to ensure optimal center delivery.

RESULTS MEASURED BY THE FOLLOWING RESPONSIBILITIES:

Service Delivery 

  • Ensure availability of necessary application systems to support new center business and operational needs.
  • Manage Incident, Problem, and Change Management until go-live scorecards are acceptable for business sign-off.
  • Make recommendations and improvements for the Center Delivery Playbook and ensure actions are followed through to completion in a timely manner
  • Work with third-party teams and vendors to ensure service level, process, and quality adherence
  • Provide monthly accurate management reporting on IT Service performance as it relates to new Center Delivery
  • Owner of the Center Delivery playbook, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities
  • Champion Center Delivery in project status meetings to effectively manage transition to operations
  • Drive third-party service delivery meetings to periodically review vendor and outsourced service performance

 Leadership 

  • Provide management to the team by communicating vision, strategies, and objectives
  • Assist in the planning, preparation, development and successful execution of departmental budgets.
  • Establish performance management and professional development as a priority and ensure that managers and staff are working together on development goals. 

Research and Analysis 

  • Stay well-informed of best practices in the IT service delivery field, coordinate and/or evaluates new and emerging practices and recommends and promotes adoption as appropriate.

 Other Duties 

  • Represent the organization with federal, state, local, and professional organizations in the area of IT infrastructure.
  • Other duties as assigned
  • Travel up to 50% involved

 

Job Requirements

SKILLS/QUALIFICATIONS:

  • Demonstrated competency in strategic thinking and leadership with strong abilities in relationship management amongst peers, team members, and within all levels of the organization.
  • A proven ability to lead by motivating, inspiring, and supporting team, leaders and management to successfully achieve their divisional and departmental objectives.
  • Thorough knowledge of general principles of the budget, ITIL, project management, and IT.
  • Exceptional verbal and written communication skills.