Center Director in Plano, TX at Solis

Date Posted: 8/12/2019

Job Snapshot

Job Description

To contribute to the overall success of Solis operations by overseeing all departments within the Solis Mammography Clinic; having ultimate accountability and responsibility in managing clinic staff and the daily operations. The Center Director is instrumental in defining the goals, budget and performance standards for the clinic, and communicating these elements to the staff. The Director must work effectively with physicians, patients, staff, and public and external agencies, setting a standard of outstanding customer service.

RESULTS MEASURED BY THE FOLLOWING RESPONSIBILITIES:

  • Understands, promotes and demonstrates the Solis Way
  • Supervise daily operations of medical records, front desk, CAD/Reports, and technologists;
  • Responsible for decisions relating to hiring, partnering with ROD and/or HR in disciplinary actions when needed, coaching & development of team members, and recommendations of actions and decisions applicable for center level staff/direct
  • Monitor center employees regarding work performance and attendance and take appropriate steps to ensure Solis standards are being met;
  • Responsible for ensuring effective orientation and follow up training of center team members covering the Solis Way, Promise Book, Playbook, and center-specific general
  • Responsible for the review of patient scheduling needs (diagnostic appointment slots, screening slots, and procedure availability) and necessary changes; Works with radiologist(s) and team members to optimize patient schedules and workflow;
  • Ensure all incomplete exams are scheduled/followed through with: Process all exams needing additional
  • Ensure medical releases are provided to imaging facilities requiring prior mammogram films for patients, as requested by the radiologist;
  • Accountable for reviewing delinquent exam report each calendar month, documenting and notifying delinquent patients;
  • Track and/or oversee tracking of pathology outcomes for needle localizations and BIRADS 4 & 5 exams and verify information entered in the RIS;
  • Oversee ordering of supplies for all procedures, including ultrasound guided biopsies, needle localizations, stereotactic biopsies, and ductograms, as well as office supplies necessary for the center;
  • Timely invoice review and
  • Act as point of contact for patients and referring physician offices for all concerns relating to patient scheduling and treatment, quickly responding to any complaints or concerns;
  • Coordinate service and preventative maintenance of equipment. Monitor and gather data on equipment malfunction, associated down time, and document effects on patient care;
  • Oversee and ensure the compliance and documentation necessary for obtaining and maintaining state/MQSA mammography license, ACR, and other state regulatory requirements for their center(s);
  • Ensures a safe working environment for all team members and a safe healthcare environment for
  • Monitor staffing levels and ensure appropriate coverage relative to budgetary guidelines;
  • Creates an environment that recognizes team members for a job well done.
  • Participate in annual budget development and ensure facility is fiscally responsible with adherence to the budget in controllable
  • Effectively communicate procedures to patients and educate them about the role of regular mammography in preventative breast health (some centers may have designee(s) for this responsibility);
  • Partner with Account Executive(s) and collaborate on needs in the market, center impact in market, address service or volume needs at the center level from the referring community
  • Ability to effectively communicate on an individual and group basis to pertinent
  • JV Facilities – Where applicable, partner with radiology leadership in JV and Solis ROD to ensure that JCAHO standards are within
  • JV Facilities – understands, promotes, educates team, and collaborates given patient experience
  • JV Facilities – attends partner-based experience meetings when required. Works with ROD to develop and implement action plans around partner’s patient experience
  • Responsible for operating cost management
  • Responsible for labor management, including ongoing assessment of center’s needs
  • Responsible for patient experience proactive management
  • Collaborate with AE to ensure center meets markets needs
  • Responsible for hiring and reviewing of candidates in HR system
  • Responsible for communication with radiologist, address needs and concerns

 

Job Requirements

SKILLS/QUALIFICATIONS:

  • Minimum of 5 years healthcare industry experience;
  • Minimum of 2 years supervisory experience with oversight of direct reports;
  • The ability to interact with staff at all levels in a fast-paced environment, typically under pressure, while remaining flexible yet focused;
  • Demonstrated high level of confidentiality and professionalism;
  • Demonstrated outstanding service skills with both internal and external customers;
  • Ability to read, write and comprehend medical terminology;

 

  • Excellent verbal and written communications skills with the ability to effectively and professionally communicate with team members, leaders, partners, and physicians at all
  • Ability to apply common sense understanding in order to carry out detailed and sometimes complex, written or oral instructions;
  • Ability to effectively prioritize tasks and adhere to deadlines;
  • Knowledge of database software and Radiology Information Systems software.
  • Certification by ARRT in Mammography preferred but not required;